FAQ
Do you have a physical store?
Meridian Fibers is an online store, we do not have a traditional brick and mortar store.
Do you have a catalog?
Since our inventory changes daily, we do not offer a printed catalog. All of our fabrics can be found on our website with a picture, price, and description.
Do you sell fabric swatches?
We sell samples of many of our fabrics. Because all yardage is printed on demand colors may vary.
Do you ship fabric in pieces?
We understand the importance of one, continuous piece of fabric. When this isn’t possible, our customer service team will email you to discuss options before your item ships.
Can I order multiple cuts of the same fabric?
If multiple cuts are needed for the same fabric, you must place a separate order for each cut.
What is the minimum yardage I can have cut to order?
The minimum cut length is 1 yard. We can, however, cut in half yard increments starting at 1.5 yards.Some items have a minimum order quantity which is great than 1 yard. This will be clearly defined on the product page.
Purchasing Support
How do I apply my coupon?
At checkout there is a field called “Coupon Code.” Enter your code and click apply for this discount to be credited to your order. Only one coupon can be applied per order.
What are your payment methods?
We accept all major credit cards: Visa, MasterCard, American Express and Discover. Credit card payments must be in USD. We also accept PayPal and Amazon Pay.
Why did my credit card decline?
Our customers experience this issue for a variety of reasons. Common issues for our customers are:
- Verify that your name, billing address, and billing zip code match those on file with your credit card provider.
- Credit cards are charged in U.S. dollars. To pay with a different currency, Amazon Pay or PayPal is required.
- If you continue to receive an error message, please contact your bank for additional information.
Do you offer wholesale pricing?
Many of our items have quantity based discounts that display on the product page. Additional discounts are afforded to our business customers. Please visit our designer account program for more information.
How do I exercise my tax exempt status?
Instructions to upload your current, state specific tax exempt document can be found on the business tab of our website. We must have your tax exempt document on file prior to removing taxes from your order.
Shipping & Returns
When can I expect my order?
Most orders ship within 3-7 days of placing an order. The expected delivery date is provided at checkout.
Can I make changes to my order once it has been placed?
If your credit card has been authorized but not charged,please contact customer service to discuss order changes. If you prepaid for your order with PayPal or Amazon Pay, the order cannot be changed.If needed, you can contact customer service to facilitate a return/refund.
Do you offer expedited shipping and how much is it?
Expedited shipping is available. The cost depends on time (1 or 2 day), weight, and distance.When selected, the expedited shipping cost is displayed at checkout prior to purchase.
What countries do you ship to?
Currently only the US
How can I receive a commercial invoice?
Meridian Fibers is green, once you create an account, your entire order history is available to review and print. If you need assistance to create an account or access your order history, please contact customer service via phone, email or chat and we would be happy to assist.
How can I request a return?
Purchases shipped to the continental United States carry a 30-day money back guarantee on all items except clearance, swatches, and special orders. Contact customer service (phone, email or chat) with your order number and the line item to return. We will then send a return label at no charge to initiatethe refund process..
Purchases shipped to Alaska, Hawaii and internationally are eligible for a refund. However, customers are responsible for the return postage. Please contact customer service with your order and tracking numbers to initiate the refund process. Returns should be mailed to:
Privacy Policy
What is your privacy policy?
Meridian Fibers is committed to protecting your privacy. We do not sell, trade or otherwise share your personal information with anyone for any reason.